Refund Policy

At Getsum Grooming, we strive to provide the highest quality grooming services for your pet. However, we understand that situations may arise where a refund or adjustment is necessary. Please review our refund policy below.

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1. Satisfaction Guarantee

 

If you are unsatisfied with your pet’s grooming service, please notify us within 24 hours of the appointment. We will do our best to address your concerns, whether through a partial refund, a discount on your next service, or a complimentary touch-up (if applicable).

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2. Refunds for Service Issues

 

Refunds or adjustments may be issued in the following cases:

• Service not performed as requested (if we failed to follow agreed-upon instructions).

• Pet injury due to groomer negligence (documentation may be required).

• Extreme dissatisfaction (evaluated on a case-by-case basis).

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3. Non-Refundable Situations​

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• Pet behavior issues: If your pet becomes aggressive, overly stressed, or uncooperative, leading to an incomplete groom, no refund will be issued. (Safety is our priority.)

• Pre-existing conditions: If a medical or skin condition is discovered during grooming, we may stop the service for your pet’s safety without a refund.

• Matted or severely neglected coats: Additional fees may apply, and refunds will not be given if shaving is necessary for the pet’s well-being.

 

4. Processing Refunds​

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• Refunds will be issued to the original payment method within 5-7 business days.

• For disputes, please contact us at getsumgrooming@gmail.com or (904)307-0237 within 48 hours.

 

5. Policy Changes

 

We reserve the right to modify this policy at any time. Customers will be subject to the policy in effect at the time of booking.